Thursday

1) Finish Serving it Right Exam 
2) Writing a Service Resume

Wednesday

1) Finish Serving it Right Presentation

2) Start Serving it Right Final Exam

Serving it Right

1. Dialogues

2. Review Activity

3. Serving it Right Slide Show

Giving the Cheque

1. Review Complaints 
2. Giving the Cheque
Vocabulary Practice
2b. Methods of Payment
2c. Cash and Carry/ Tips
3. Listening Questions
4. Dialogue Practice

Dealing with Customer Complaints

Customer Complaints

1) Dealing with Customer Complaints

2) Vocabulary Practice

3) Listening Questions

4) Dialogue Practice

5) Card Practice

Serving appetizers and mains

1) Go over quiz
2) Check coffee questions
3) Serving Appetizers and Mains
4) Vocabulary Practice
5) Quality Checks
6) Restaurant Practice

Making Espresso Drinks and Quiz

1) Making Espresso Drinks
2) Vocabulary Exercise - Parts of an Espresso Maker
3) Restaurant Practice
4) Quiz
5) Steps for Making Espresso Drinks

Taking a Food Order

1) Taking a Food Order
2) Vocabulary Practice
3) Eh! Menu  Practice
    b) dialogue
4) Putting in an Order
5) Writing

Taking a Drink Order

 Taking a Drink Order 
1) Taking a Drink Order Vocabulary
2) Listening Questions
3) Dialogue

Seating a Table and Taking a Drink Order

1) Check Uniforms Exercises
2) Seating a Table 
    a)Listening Questions
    b) Dialogue practice

3) Taking a Drink Order 
   a) Drink Menu Vocabulary 

4) Drink Menu for Ordering Practice

Seating a Table

1. Finish Taking a Reservation activity 
2. The Reservation Book
3. Seating a Table
4. Vocabulary Practice
5. Dialogue
      practice speaking
6. Uniforms Matching

Taking a Reservation PDF

https://docs.google.com/a/canada-english.com/file/d/0BxbaDn-74UdsSGh6cjdoNTZfLXc/edit

Taking a Reservation

1) Finish Staff Activity
2) Taking a Reservation
3) Vocabulary Practice
4) Listening Questions
5) Dialogue 

Tuesday - Floor Plans and Staff

1) Parts of a Restaurant

2) Floor Plans Activity

3) Make a floor plan in the restaurant

4) Staff Discussion

5) Staff Activity

Monday - Introduction to Service in Canada

1. Introductions

2. Hospitality Group Discussion

3. Comment Cards and Canadian Service Standards 

4. Floor Plans  

Welcome to HST! Introduction

Hi everyone!
Welcome to Hospitality Service Training.  This course will teach you language and hands on skills to prepare you for work in the service industry.

This course is fun and challenging. To avoid falling behind, you have to attend all of the classes or have a valid excuse.  If you can't come to class, you must e-mail me before class starts.  

At the end of the month, you will get a certificate from CCEL saying that you've complete the course. You will also have the option of applying for the Serving it Right certificate. This costs $40.  Everyone does the Serving it Right training but if is your choice to get the certificate.

I am happy to help any students with their resumes anytime in the course. Contact me if you need help!

My e-mail is kate.neville@canada-english.com

See you tomorrow!

Kate