Wednesday, 7 August 2013
Tuesday, 23 July 2013
Monday, 22 July 2013
Welcome to HST!
Hi everyone!
Welcome to English for Hospitality Service. This course will teach you language and hands on skills to prepare you for work in the service industry.
This course is fun and challenging. To avoid falling behind, you have to attend all of the classes or have a valid excuse. If you can't come to class, you must e-mail me before class starts.
At the end of the month, you will get a certificate from CCEL saying that you've completed the course. You will also have the option of applying for the Serving it Right certificate. This costs $40. Everyone does the Serving it Right training but if is your choice to get the certificate.
I am happy to help any students with their resumes anytime in the course. Contact me if you need help!
My e-mail is kate.neville@canada-english.com
Welcome to English for Hospitality Service. This course will teach you language and hands on skills to prepare you for work in the service industry.
This course is fun and challenging. To avoid falling behind, you have to attend all of the classes or have a valid excuse. If you can't come to class, you must e-mail me before class starts.
At the end of the month, you will get a certificate from CCEL saying that you've completed the course. You will also have the option of applying for the Serving it Right certificate. This costs $40. Everyone does the Serving it Right training but if is your choice to get the certificate.
I am happy to help any students with their resumes anytime in the course. Contact me if you need help!
My e-mail is kate.neville@canada-english.com
Tuesday, 9 July 2013
Monday, 8 July 2013
Thursday, 4 July 2013
Wednesday, 26 June 2013
Monday, 24 June 2013
Welcome to HST!
Hi everyone!
Welcome to English for Hospitality Service. This course will teach you language and hands on skills to prepare you for work in the service industry.
This course is fun and challenging. To avoid falling behind, you have to attend all of the classes or have a valid excuse. If you can't come to class, you must e-mail me before class starts.
At the end of the month, you will get a certificate from CCEL saying that you've completed the course. You will also have the option of applying for the Serving it Right certificate. This costs $40. Everyone does the Serving it Right training but if is your choice to get the certificate.
I am happy to help any students with their resumes anytime in the course. Contact me if you need help!
My e-mail is kate.neville@canada-english.com
Welcome to English for Hospitality Service. This course will teach you language and hands on skills to prepare you for work in the service industry.
This course is fun and challenging. To avoid falling behind, you have to attend all of the classes or have a valid excuse. If you can't come to class, you must e-mail me before class starts.
At the end of the month, you will get a certificate from CCEL saying that you've completed the course. You will also have the option of applying for the Serving it Right certificate. This costs $40. Everyone does the Serving it Right training but if is your choice to get the certificate.
I am happy to help any students with their resumes anytime in the course. Contact me if you need help!
My e-mail is kate.neville@canada-english.com
Wednesday, 12 June 2013
Tuesday, 11 June 2013
Thursday, 30 May 2013
HST Thursday
1. Finish 'taking a reservation' dialogues
2. Activity: The Reservation Book
3. Seating a table
2. Activity: The Reservation Book
3. Seating a table
Wednesday, 29 May 2013
Tuesday, 28 May 2013
Monday, 27 May 2013
HST Monday
1. Introductions
2. Hospitality Discussion
3. Comment Cards - Canadian Service Standards
4. Cafe, Restaurant and Bar Staff activity
2. Hospitality Discussion
3. Comment Cards - Canadian Service Standards
4. Cafe, Restaurant and Bar Staff activity
Welcome to English for Hospitality Service
Welcome to EHS!
Hi everyone!
Welcome to English for Hospitality Service. This course will teach you language and hands on skills to prepare you for work in the service industry.
This course is fun and challenging. To avoid falling behind, you have to attend all of the classes or have a valid excuse. If you can't come to class, you must e-mail me before class starts.
At the end of the month, you will get a certificate from CCEL saying that you've completed the course. You will also have the option of applying for the Serving it Right certificate. This costs $40. Everyone does the Serving it Right training but if is your choice to get the certificate.
I am happy to help any students with their resumes anytime in the course. Contact me if you need help!
My e-mail is kate.neville@canada-english.com
Welcome to English for Hospitality Service. This course will teach you language and hands on skills to prepare you for work in the service industry.
This course is fun and challenging. To avoid falling behind, you have to attend all of the classes or have a valid excuse. If you can't come to class, you must e-mail me before class starts.
At the end of the month, you will get a certificate from CCEL saying that you've completed the course. You will also have the option of applying for the Serving it Right certificate. This costs $40. Everyone does the Serving it Right training but if is your choice to get the certificate.
I am happy to help any students with their resumes anytime in the course. Contact me if you need help!
My e-mail is kate.neville@canada-english.com
Tuesday, 14 May 2013
EHS - Tuesday
1. Mark Quiz
2. Coffee Review
3. Pronunciation practice: making polite offers
4. Customer Complaints
2. Coffee Review
3. Pronunciation practice: making polite offers
4. Customer Complaints
Monday, 13 May 2013
Thursday, 9 May 2013
Tuesday, 30 April 2013
Monday, 29 April 2013
Welcome to HST
Welcome to HST
Hi everyone!
Welcome to English for Hospitality Service. This course will teach you language and hands on skills to prepare you for work in the service industry.
This course is fun and challenging. To avoid falling behind, you have to attend all of the classes or have a valid excuse. If you can't come to class, you must e-mail me before class starts.
At the end of the month, you will get a certificate from CCEL saying that you've complete the course. You will also have the option of applying for the Serving it Right certificate. This costs $40. Everyone does the Serving it Right training but if is your choice to get the certificate.
I am happy to help any students with their resumes anytime in the course. Contact me if you need help!
My e-mail is kate.neville@canada-english.com
Welcome to English for Hospitality Service. This course will teach you language and hands on skills to prepare you for work in the service industry.
This course is fun and challenging. To avoid falling behind, you have to attend all of the classes or have a valid excuse. If you can't come to class, you must e-mail me before class starts.
At the end of the month, you will get a certificate from CCEL saying that you've complete the course. You will also have the option of applying for the Serving it Right certificate. This costs $40. Everyone does the Serving it Right training but if is your choice to get the certificate.
I am happy to help any students with their resumes anytime in the course. Contact me if you need help!
My e-mail is kate.neville@canada-english.com
Monday, 22 April 2013
Thursday, 18 April 2013
EHS Thursday
1. Customer Complaints
a) listening
b) dialogue
c) practice
2. The dessert menu - verbs, adjectives and passive.
3. How things are cooked
a) listening
b) dialogue
c) practice
2. The dessert menu - verbs, adjectives and passive.
3. How things are cooked
Tuesday, 16 April 2013
Monday, 15 April 2013
Thursday, 11 April 2013
Wednesday, 10 April 2013
EHS Wednesday
Taking a Food Order
1. Sides, Upgrades/Subs and Add-ons
2. Eh! Restaurant Menu Activity
3. Listening
4. Dialogue
5. Practice
1. Sides, Upgrades/Subs and Add-ons
2. Eh! Restaurant Menu Activity
3. Listening
4. Dialogue
5. Practice
Tuesday, 9 April 2013
EHS Tuesday
1. Taking a Drink Order
a) vocabulary exercise
b) listening questions
c) dialogue
d) practice
a) vocabulary exercise
b) listening questions
c) dialogue
d) practice
Monday, 8 April 2013
Thursday, 4 April 2013
Wednesday, 3 April 2013
Tuesday, 2 April 2013
EHS Tuesday - Introduction
1. Class introductions
2. Introduction to Canadian Service
3. Comment Cards
4. Restaurant/ Cafe and Bar Staff
2. Introduction to Canadian Service
3. Comment Cards
4. Restaurant/ Cafe and Bar Staff
Welcome to EHS!
Hi everyone!
Welcome to Hospitality Service Training. This course will teach you language and hands on skills to prepare you for work in the service industry.
This course is fun and challenging. To avoid falling behind, you have to attend all of the classes or have a valid excuse. If you can't come to class, you must e-mail me before class starts.
At the end of the month, you will get a certificate from CCEL saying that you've complete the course. You will also have the option of applying for the Serving it Right certificate. This costs $40. Everyone does the Serving it Right training but if is your choice to get the certificate.
I am happy to help any students with their resumes anytime in the course. Contact me if you need help!
My e-mail is kate.neville@canada-english.com
Welcome to Hospitality Service Training. This course will teach you language and hands on skills to prepare you for work in the service industry.
This course is fun and challenging. To avoid falling behind, you have to attend all of the classes or have a valid excuse. If you can't come to class, you must e-mail me before class starts.
At the end of the month, you will get a certificate from CCEL saying that you've complete the course. You will also have the option of applying for the Serving it Right certificate. This costs $40. Everyone does the Serving it Right training but if is your choice to get the certificate.
I am happy to help any students with their resumes anytime in the course. Contact me if you need help!
My e-mail is kate.neville@canada-english.com
Thursday, 28 February 2013
Thursday, 21 February 2013
Tuesday, 19 February 2013
Monday, 18 February 2013
Monday
1. Finish 'taking a food order' dialogues.
2. Restaurant practice for taking orders
3. How things are cooked worksheet
4. Start 'Making espresso drinks" vocabulary
2. Restaurant practice for taking orders
3. How things are cooked worksheet
4. Start 'Making espresso drinks" vocabulary
Tuesday, 12 February 2013
Tuesday - Taking a Drink Order
1. Vocabulary for beer, wine and cocktails
2. Vocab for taking a drink order
3. Listening
4. Dialogue
5. Practice
2. Vocab for taking a drink order
3. Listening
4. Dialogue
5. Practice
Thursday, 7 February 2013
Wednesday, 6 February 2013
Wednesday - Taking a Reservation
1. Vocabulary - work in groups to give definitions for the vocab words
2. Vocabulary Practice
3. Taking a Reservation
4. Listening and Dialogue
2. Vocabulary Practice
3. Taking a Reservation
4. Listening and Dialogue
Tuesday, 5 February 2013
Tuesday - Parts of a restaurant
1. Finish staff activity
2. Parts of a restaurant/bar/cafe
3. Floor plans activity
4. Make your own floor plan
5. Uniforms
2. Parts of a restaurant/bar/cafe
3. Floor plans activity
4. Make your own floor plan
5. Uniforms
Monday, 4 February 2013
Thursday, 31 January 2013
Last Day!!
1. Q+A for Serving it Right
2. Restaurant Uniforms
3. Review Serving Verbs Game
4. Writing a Service Resume
5. if time... Practice service in the restaurant
2. Restaurant Uniforms
3. Review Serving Verbs Game
4. Writing a Service Resume
5. if time... Practice service in the restaurant
Thursday, 24 January 2013
Wednesday, 23 January 2013
Tuesday, 22 January 2013
Tuesday - Dealing with Customer Complaints
1. Small Talk Warm-up
2. Pronunciation "Making Polite and Impolite Offers"
3. Vocabulary Exercise
4. How to Deal with a Customer Complaint
5. Practice
2. Pronunciation "Making Polite and Impolite Offers"
3. Vocabulary Exercise
4. How to Deal with a Customer Complaint
5. Practice
Monday, 21 January 2013
Monday
check and ask questions about the quiz
1. How Things are Cooked
2. Serving Appetizers and Mains
3. Vocabulary Practice
4. Restaurant Practice
1. How Things are Cooked
2. Serving Appetizers and Mains
3. Vocabulary Practice
4. Restaurant Practice
Thursday, 17 January 2013
Wednesday, 16 January 2013
Wednesday - Taking Food Orders
1. Steps for taking a food order
2. Menu Activities
sides, upgrades and add-ons
eh! Restaurant activity
ONLINE MENU
3. Listening Questions
4. Practice
5. Putting in an Order
6. How things are cooked!
2. Menu Activities
sides, upgrades and add-ons
eh! Restaurant activity
ONLINE MENU
3. Listening Questions
4. Practice
5. Putting in an Order
6. How things are cooked!
Tuesday, 15 January 2013
Tuesday
1. Finish Dialogue Activity
2. Practice taking drink orders with OSF Menu
3. Taking a food order vocabulary
4. Vocabulary Exercise
5. Steps for taking a food order
2. Practice taking drink orders with OSF Menu
3. Taking a food order vocabulary
4. Vocabulary Exercise
5. Steps for taking a food order
Sunday, 13 January 2013
Monday - Taking a Drink Order
1. Discuss drinks service
2. Drink menu vocabulary hunt (osf menu)
3. Practice writing an order form
4. Vocabulary Practice
5. Listening
2. Drink menu vocabulary hunt (osf menu)
3. Practice writing an order form
4. Vocabulary Practice
5. Listening
Thursday, 10 January 2013
Seating a Table
1. The Reservation Book Activity
2. Vocabulary for Seating a Table
3. Steps for Seating a Table
4. Listening Questions
5. Dialogue
2. Vocabulary for Seating a Table
3. Steps for Seating a Table
4. Listening Questions
5. Dialogue
Wednesday, 9 January 2013
Wednesday - Taking a Reservation
1. Warm-up
2. Vocabulary Practice
3. Listening Questions and Dialogue
4. Role Play : The Reservation Book
2. Vocabulary Practice
3. Listening Questions and Dialogue
4. Role Play : The Reservation Book
Tuesday, 8 January 2013
Sunday, 6 January 2013
Welcome to HST
Hi everyone!
Welcome to Hospitality Service Training. This course will teach you language and hands on skills to prepare you for work in the service industry.
This course is fun and challenging. To avoid falling behind, you have to attend all of the classes or have a valid excuse. If you can't come to class, you must e-mail me before class starts.
At the end of the month, you will get a certificate from CCEL saying that you've complete the course. You will also have the option of applying for the Serving it Right certificate. This costs $40. Everyone does the Serving it Right training but if is your choice to get the certificate.
I am happy to help any students with their resumes anytime in the course. Contact me if you need help!
My e-mail is kate.neville@canada-english.com
Welcome to Hospitality Service Training. This course will teach you language and hands on skills to prepare you for work in the service industry.
This course is fun and challenging. To avoid falling behind, you have to attend all of the classes or have a valid excuse. If you can't come to class, you must e-mail me before class starts.
At the end of the month, you will get a certificate from CCEL saying that you've complete the course. You will also have the option of applying for the Serving it Right certificate. This costs $40. Everyone does the Serving it Right training but if is your choice to get the certificate.
I am happy to help any students with their resumes anytime in the course. Contact me if you need help!
My e-mail is kate.neville@canada-english.com
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