Last Day!!

1. Q+A for Serving it Right
2. Restaurant Uniforms
3. Review Serving Verbs Game
4. Writing a Service Resume 
5. if time... Practice service in the restaurant 

Thursday

1. Wine Reading Answers
2. Wine Vocabulary
3. Steps for Serving Wine
4. Practice

Wednesday

1. Dealing with Customer Complaints
2. Listening
3. Dialogue
4. Practice
5. Wine Knowledge Reading

Tuesday - Dealing with Customer Complaints

1. Small Talk Warm-up
2. Pronunciation "Making Polite and Impolite Offers"
3. Vocabulary Exercise
4. How to Deal with a Customer Complaint
5. Practice

Monday

check and ask questions about the quiz

1. How Things are Cooked 
2. Serving Appetizers and Mains 
3. Vocabulary Practice
4. Restaurant Practice

Making Espresso Drinks

1. Putting in an order 
2. Making Espresso Drinks
3. HST Quiz

Wednesday - Taking Food Orders

1. Steps for taking a food order
2. Menu Activities
    sides, upgrades and add-ons
    eh! Restaurant activity
ONLINE MENU

3. Listening Questions

4. Practice 

5. Putting in an Order


6. How things are cooked!

Tuesday

1. Finish Dialogue Activity
2. Practice taking drink orders with OSF Menu
3. Taking a food order vocabulary
4. Vocabulary Exercise 
5. Steps for taking a food order 

Monday - Taking a Drink Order

1. Discuss drinks service
2. Drink menu vocabulary hunt (osf menu)
3. Practice writing an order form
4. Vocabulary Practice
5. Listening

Seating a Table

1. The Reservation Book Activity
2. Vocabulary for Seating a Table
3. Steps for Seating a Table
4. Listening Questions
5. Dialogue 

Wednesday - Taking a Reservation

1. Warm-up
2. Vocabulary Practice
3. Listening Questions and Dialogue 
4. Role Play : The Reservation Book

Tuesday

1. Finish Staff Activity
2. Parts of a Restaurant
3. Floor Plans Activity
4. Taking a Reservation

Monday - Introduction to Service in Canada

1. Introductions

2. Hospitality Group Discussion

3. Comment Cards and Canadian Service Standards 

4. Staff  

Welcome to HST

Hi everyone!
Welcome to Hospitality Service Training.  This course will teach you language and hands on skills to prepare you for work in the service industry. 

This course is fun and challenging. To avoid falling behind, you have to attend all of the classes or have a valid excuse.  If you can't come to class, you must e-mail me before class starts.  

At the end of the month, you will get a certificate from CCEL saying that you've complete the course. You will also have the option of applying for the Serving it Right certificate. This costs $40.  Everyone does the Serving it Right training but if is your choice to get the certificate.

I am happy to help any students with their resumes anytime in the course. Contact me if you need help!

My e-mail is kate.neville@canada-english.com