Thursday

1) Finish Serving it Right Exam 
2) Writing a Service Resume

Wednesday

1) Finish Serving it Right Presentation

2) Start Serving it Right Final Exam

Serving it Right

1. Dialogues

2. Review Activity

3. Serving it Right Slide Show

Giving the Cheque

1. Review Complaints 
2. Giving the Cheque
Vocabulary Practice
2b. Methods of Payment
2c. Cash and Carry/ Tips
3. Listening Questions
4. Dialogue Practice

Dealing with Customer Complaints

Customer Complaints

1) Dealing with Customer Complaints

2) Vocabulary Practice

3) Listening Questions

4) Dialogue Practice

5) Card Practice

Serving appetizers and mains

1) Go over quiz
2) Check coffee questions
3) Serving Appetizers and Mains
4) Vocabulary Practice
5) Quality Checks
6) Restaurant Practice

Making Espresso Drinks and Quiz

1) Making Espresso Drinks
2) Vocabulary Exercise - Parts of an Espresso Maker
3) Restaurant Practice
4) Quiz
5) Steps for Making Espresso Drinks

Taking a Food Order

1) Taking a Food Order
2) Vocabulary Practice
3) Eh! Menu  Practice
    b) dialogue
4) Putting in an Order
5) Writing

Taking a Drink Order

 Taking a Drink Order 
1) Taking a Drink Order Vocabulary
2) Listening Questions
3) Dialogue

Seating a Table and Taking a Drink Order

1) Check Uniforms Exercises
2) Seating a Table 
    a)Listening Questions
    b) Dialogue practice

3) Taking a Drink Order 
   a) Drink Menu Vocabulary 

4) Drink Menu for Ordering Practice

Seating a Table

1. Finish Taking a Reservation activity 
2. The Reservation Book
3. Seating a Table
4. Vocabulary Practice
5. Dialogue
      practice speaking
6. Uniforms Matching

Taking a Reservation PDF

https://docs.google.com/a/canada-english.com/file/d/0BxbaDn-74UdsSGh6cjdoNTZfLXc/edit

Taking a Reservation

1) Finish Staff Activity
2) Taking a Reservation
3) Vocabulary Practice
4) Listening Questions
5) Dialogue 

Tuesday - Floor Plans and Staff

1) Parts of a Restaurant

2) Floor Plans Activity

3) Make a floor plan in the restaurant

4) Staff Discussion

5) Staff Activity

Monday - Introduction to Service in Canada

1. Introductions

2. Hospitality Group Discussion

3. Comment Cards and Canadian Service Standards 

4. Floor Plans  

Welcome to HST! Introduction

Hi everyone!
Welcome to Hospitality Service Training.  This course will teach you language and hands on skills to prepare you for work in the service industry.

This course is fun and challenging. To avoid falling behind, you have to attend all of the classes or have a valid excuse.  If you can't come to class, you must e-mail me before class starts.  

At the end of the month, you will get a certificate from CCEL saying that you've complete the course. You will also have the option of applying for the Serving it Right certificate. This costs $40.  Everyone does the Serving it Right training but if is your choice to get the certificate.

I am happy to help any students with their resumes anytime in the course. Contact me if you need help!

My e-mail is kate.neville@canada-english.com

See you tomorrow!

Kate

Serving it Right Presentation

Serving it Right Presentation

Monday in Class

 1. Speaking Review
     student #1
     student #2

2. Serving it Right 

Thursday in Class - The cheque, payments and review

1) Coffee Review Activity 

2) Speaking Review
     student #1
     student #2

3) Presenting the cheque dialogue and game

4) Payment Methods
    Cash and carry system
    Tipping

Wednesday in Class - Coffee Practice

1) Complaints Activities
2) Coffee vocab
3) Coffee Practice
4) Dessert Menu Worksheet

Tuesday in Class

1. Check homework
2. Wine dialogue / vocab
3. Wine skills practice
4. Pronunciation: polite and impolite offers
5. Dealing with customer complaints 

Wine Reading - Monday Homework

https://docs.google.com/a/canada-english.com/document/d/1sFsOx1Pkd2uNh89I6mPe5aJzYR6mFMLkQI15KQvY_Mc/edit

Monday - Serving Drinks and Food

1) 2 dialogues "Serving the first course" and "Serving the main course"

2) Restaurant skills practice

3) Exercises

Quiz

Quiz

Please share it with me at adam.shiroma@usa-english.com

Thursday in Class

Here are the links that you need for class today:

• Putting in an Order - Unit 5
• Modern Computer Systems in a Restaurant 

Wednesday in Class

Hello everyone!

Here are the links that you need for today's class:

• Eh! Menu
• Eh! Restaurant Scavenger Hunt

Homework for Tuesday

Here is your homework for today:

• Read "Taking a Food Order"
• Do the questions
• Do the "How things are cooked worksheet"

Also, here are the answers for the dialogue.

CLICK HERE 

Tuesday - Taking a Food Order

Hello everyone!

Here are the links that you need for today:

How to take a food order - dialogue

How things are cooked

How things are cooked - worksheet

Monday Homework

Hi everyone!

Here is your homework:

1. Read "Taking a Drink Order #1" and all of the key vocabulary
2. Finish "Drinks Vocabulary Hunt"

See you tomorrow!

Monday - Taking a Drink Order and Drink Menu Practice

Hello everyone!

Here are the links for today's class:

Taking a drink order - Dialogue #1

Taking a drink order - Dialogue #2

Drinks Vocabulary Hunt

Thursday in Class

1) Taking a Reservation

2) The Reservation Book

3) Seating Tables

Wednesday in Class

1) Staff Activity 

2) Parts of a restaurant and Floor Plans

3) Taking a phone reservation 

Tuesday in Class

1. Hospitality Discussion 

2. Comment Cards - Canadian Service Standards

3. Staff 

4. Floor Plans

Welcome to Hospitality Service Training

Welcome to HST!
This class runs for 4 weeks and will introduce you to the exciting world of the Canadian Hospitality Industry. We have a lot of work to do but it'll be fun and by the end you will have many great job skills!
Check this blog regularly for homework, extra information and in-class activities!

My e-mail is kate.neville@canada-english.com


Kate

Last Day!

1) Serving it Right - Test Complete 

2) Getting a Job in Service
3) Service Bingo

Serving it Right Presentation

Serving it Right Presentation

Thursday - Clearing and Setting Tables

1) Speaking Review
     a) Student 1
        b) Student 2

2) Service Bingo

3) Clearing and Setting Tables 

4) Restaurant Practice

Wednesday - Dessert and the Check

1) Check wine exercises

2) The dessert menu - verbs and adjectives activity

3) Presenting the Check

4) Payment methods

Tuesday - Wine

1. Wine Reading

2. Wine Dialogue and service steps

3. Wine service practice in the restaurant

Monday - Complaints

1. Quiz Check
2. Coffee Review

3. Intonation "Polite and impolite offers"
4. Customer Complaints

Coffee Practice

Coffee Lesson Practice

Wednesday - Review, Putting in Orders, Serving

1. Review Ordering 
2. Putting in orders
3. Serving and quality checking
4. Skills practice in the restaurant

Tuesday - How things are cooked

1. Small Talk Warm Up

2. Review Speaking Activity

3. How things are cooked Activity 

Monday - Taking Food Orders

1. Review drink orders. 

2. Vocabulary and important phrases for taking food orders. 

3. Eh! Restaurant Scavenger Hunt

Thursday - Drinks Menu Practice

1. Drinks Vocab Search 

2. Taking a Drink Order 

Wednesday

1. 'Ressie' Book

2. Uniforms Activity

Tuesday - Floor Plans, Taking Reservations

1.Parts of a restaurant:
https://docs.google.com/a/canada-english.com/document/d/1K3zusUEEKl6Dj9v7aeN2PB4Ust-PImgYOt8Z1EvZg5g/edit


2.Taking reservations over the phone

Monday: Intro, Staff and Floor Plans

1. Hospitality Discussion 

2. Comment Cards - Canadian Service

3. Staff 

4. Floor Plans

Welcome to HST

Welcome to HST!
This class runs for 4 weeks and will introduce you to the world of the Canadian Hospitality Industry. We have a lot of work to do but it'll be fun.
Check this blog regularly for homework, extra information and in-class activities!

My e-mail is kate.neville@canada-english.com

See you this afternoon.

Kate

Thursday - Review and Clearing/Setting Tables

1. Service BINGO
2. Running Dictation

Wednesday - Dessert, Tea and The Bill

1. Dessert Verbs - Partner Activity

2. Making Tea Dialogue
3. Presenting the Cheque/Bill Dialogue
4. Payment methods

5. Cash and carry, change and tipping.

Monday

1. Wine Knowledge Reading

2. Wine Pairings
3. Wine service

Thursday

1.Speaking Activity: Review
   a)student 1
   b)student 2

2. Coffee Lesson
   a) dialogue
   b) lesson in the restaurant

3. Dessert Menu - Worksheet

Wednesday

1. putting in an order

Tuesday

1.Sides, Subs and Ad-ons Worksheet

2. Earls Menu 

3.How things are cooked worksheet

4. Write a service dialogue with a partner using the Earls Menu. 

Monday

Taking Orders - Drinks, Appetizers and Main Course

Taking a Drink Order - Ordering
http://www.oldspaghettifactory.ca/media/Beveragemenuwopricing.pdf

Eh! Menu Scavenger Hunt

Thursday - Drinks Menus

Drinks Vocabulary Hunt

Taking a Drink Order - Dialogue

Wednesday

'Ressie' Book 

Restaurant Uniforms

Tuesday

1.Parts of a restaurant:
https://docs.google.com/a/canada-english.com/document/d/1K3zusUEEKl6Dj9v7aeN2PB4Ust-PImgYOt8Z1EvZg5g/edit


2.Taking reservations over the phone

Monday

1. Hospitality Discussion 

2. Staff 

3. Floor Plans

Welcome!

Welcome to HST!
This class runs for 4 weeks and will introduce you to the world of the Canadian Hospitality Industry. We have a lot of work to do but it'll be fun.
Check this blog regularly for homework, extra information and in-class activities!

My e-mail is kate.neville@canada-english.com

See you this afternoon.

Kate